What is the difference between KAKO Cleaning Services and other cleaning companies?
KAKO Cleaning Services was founded from scratch by passionate owners who have many years of experience in the cleaning industry. They have built up a business by caring for their customers and exceeding their expectations. The business is quick to react to change and views each customer with the individuality that is expected. KAKO Cleaning Services is fully insured ($10M) so you are protected against theft, accidental damage or accidents on your property. If there is a problem you can ring the managers direct and the situation will be rectified immediately. KAKO Cleaning Services do not have expensive overheads in the business so offer the best value for money price against the aforementioned.
Which areas do you cover?
KAKO Cleaning Services covers all the metropolitan area of Melbourne.
What is the minimum time a cleaner can come for?
Two hours per visit “Domestic Only”. This is to ensure the travel time for the cleaner to arrive.
Am I going to have the same cleaner each time?
Yes, however holidays and illness will have to be covered by another trained and experienced person from time to time.
What if I need to cancel for one particular week?
The responsibility is on the customer if he/she wishes to cancel by giving one week notice in writing to the office address or by e-mailing to firstname.lastname@example.org. We cannot accept cancellation of the service for a particular week by telephone or via a member of staff as we must be notified in the office directly. A charge may apply if the necessary notice has not been given by the correct communication channels.
What if I have a complaint?
If you find you are unhappy with the service please contact us within 24 hours and let us know what is wrong so we can return and rectify it for free.
Are you insured?
Yes, we have a comprehensive public liability (AUD 10,000,000) cover.
Can I specify the day when the cleaner comes?
We make every effort to meet the requirements of our clients. In the majority of cases we can specify the day. If your request cannot be met we will give you the nearest alternative.
Do you operate the service at weekends and public holidays?
Yes, but not normally on Christmas Day, Boxing Day and New Years Day, although this can be arranged at a premium rate, please ask for details. The responsibility is on the customer to cancel the service on bank/public holidays by giving the necessary notice otherwise the service will continue as normal.
What methods of payment do you accept?
Cash, Cheque or Bank Direct Debit.