1. General Terms:
1.1) By ordering KAKO Cleaning by e-mail, telephone or website the client agrees to be bound by the terms and conditions of KAKO Cleaning.
1.2) The sales advisers can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s property. Please note that duration may vary therefore a degree of flexibility is required.
1.3) All quotes are valid for a period of 30 days from the date of the quote.
1.4) The Customer must inform KAKO Cleaning whether any cleaning services required are for an ‘end of tenancy’, ‘vacate cleaning’ or ‘bond cleaning’ at the time of quotation.
1.5) If a Cleaner fails to attend the Premises within 2 hours of the Service Time and does not provide the requested Service, KAKO Cleaning will provide the Customer with either:
- a full refund of payments made by the Customer; or
- offer to reschedule the Service at another time mutually agreed between the Customer and KAKO Cleaning.
1.6) In the event that the Customer does not provide unencumbered access the Premises for KAKO Cleaning or its Cleaners to provide the Service, the Customer agrees to pay a cancellation fee of $50.00 inc. GST for administrative and travel costs.
1.7) In case of a complaint, KAKO Cleaning Services requires to be notified in writing within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit. The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.
1.8) The customer is required to give access to the property at the time agreed upon when the quotation is given. If he/she cannot be present a key must be provided. Failure to provide access is subject to a $50.00 non refundable fee.
1.9) Hot and cold running water as well as electricity must be accessible within the property to be cleaned. Failure to provide these services is subject to a $50.00 non refundable fee.
2. Payment Terms:
2.1) Unless specified otherwise, all prices and quotations are expressed to be GST exclusive amounts.
2.2) Where KAKO Cleaning has agreed to invoice the Customer for payment of fees after the service has been completed, the Customer agrees to pay in full, all fees due, within 7 days of the invoice date.
2.3) The Customer agrees that if KAKO Cleaning has not received payment in full for the Service within 7 days of the original invoice date then a late payment fee of $30 applies for the first 7 days. Interest will be charged on the fixed rate of 15% per annum on each day that any amount remains outstanding thereafter.
3. Cancellation Fee:
3.1) The Customer must provide KAKO Cleaning with at least 24 hours notice prior to the Service Time, if they wish to suspend, postpone or cancel the Service for any reason. In the event that such notice has been given, KAKO Cleaning will endeavour to reschedule/cancel the Service if required; free of charge.
3.2) In the event that the Customer does not provide 24 hours notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee of $50.00 inc. GST for administrative costs and loss.
4. End of Lease Cleaning:
4.1) As per ‘General Terms: 1.7’, In case of a complaint, KAKO Cleaning requires to be notified in writing within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit. Failure to do so will entitle customer to no refunds or recovery cleanings.
4.2) If the customer has scheduled an inspection by the agent/landlord, then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out. KAKO Cleaning may take up to 7 working days to respond to a complaint. KAKO Cleaning will not accept a complaint based on an inspection by the agent/landlord filed more than 24 hours after the cleaning session.
4.3) For the list of standard end of lease cleaning please refer to the related page in our website. Extra charge would apply if extra service required. Cleaning would be up to standard and reasonable clean as per “Tenancy Act 1997”.
4.4) The Customer is aware that KAKO Cleaning will do their best to remove as much burnt on carbon as possible during the vacate clean however not all burnt on carbon can be removed by our vacate cleaners. This is generally the case if an oven hasn’t been cleaned on a regular basis and is in sub-standard condition. KAKO Cleaning de-grease all ovens during the cleaning process using standard de-greasers. Please be advised that if the oven cannot be dismantled easily de-greasing and cleaning of the oven will be limited.
4.5) the Customer is aware that not all wall marks can be removed with standard spot cleaning. KAKO Cleaning use microfiber cloths when wall cleaning to insure no walls are scratched or damaged during the cleaning process.
4.6) KAKO Cleaning will not be responsible for failing to remove stains that cannot be removed using normal carpet steam cleaning methods. Existing damage and stains on carpets must be reported to KAKO Cleaning prior to commencing work. KAKO Cleaning will not be responsible for discolouring of fabrics that become more visible once soil has been removed.
4.7) Customer is responsible to arrange access to the property if redo of the cleaning is required. Please note KAKO Cleaning is not responsible and will not contact any third parties (ie. agents or landlords). Any arrangements must be made by the customer.
4.8) Please note we DO NOT remove flyscreens if internal/external windows need to be cleaned. Customer is responsible to remove flyscreens prior to cleaning.
4.9) The property has to be completely empty otherwise extra charge would apply.
Last update: 17-August-2014